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 Post subject: LH responsiveness
PostPosted: Fri Jan 23, 2015 11:13 pm 
Brotherhood of the Golden Paddle
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Joined: Thu Apr 14, 2005 4:47 pm
Posts: 1709
Location: Arlington, VA (i.e. Wash DC)
Sigh... sent Long Haul an email last weekend and... no response to date. As if I were dealing with Balogh ten years ago (when stuff would go unanswered for a month or two).

How have people's interactions with Long Haul been, recently? Do I have to pick up the phone and call them in the middle of the day (i.e. while I'm at the office :( ) to get a response?

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Chris T.
~'91 Klepper A2 w/ BSD schooner rig.
'64 Klepper Passat/Tradewind and T12 restoration projects.
Non-folding: '84 Hobie 16; early '90s Old Town Canoe.
Previously owned '04 Pakboat Puffin II and '05 Swift.


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 Post subject: Re: LH responsiveness
PostPosted: Sat Jan 24, 2015 6:23 pm 
Brotherhood of the Golden Paddle

Joined: Sun Aug 16, 2009 10:05 pm
Posts: 1379
Location: South Salem, NY
I suggest trying again. I'm not sure Mark has office help everyday of the week. Stacey is pretty good when she's there, I'm just not sure she's there every day.

If I send an email and don't get a response I resend it on the second day and usually do get a response. Stacey is also pretty 'to the point' on the phone unless you want to drag out the conversation. So calling is usually not that big a deal and it usually gets the ball rolling a little quicker than emails... at least that's my experience.

d

_________________
Klepper Aerius II
Klepper T9
Long Haul MK1 Expedition 'light'
Klepper S4 sail rig
Kayaksailor 1.6 +genoa
BSD 36HP


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 Post subject: Re: LH responsiveness
PostPosted: Sat Jan 24, 2015 8:55 pm 
Brotherhood of the Golden Paddle
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Joined: Thu Apr 14, 2005 4:47 pm
Posts: 1709
Location: Arlington, VA (i.e. Wash DC)
Thanks-- I'll try resending.

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Chris T.
~'91 Klepper A2 w/ BSD schooner rig.
'64 Klepper Passat/Tradewind and T12 restoration projects.
Non-folding: '84 Hobie 16; early '90s Old Town Canoe.
Previously owned '04 Pakboat Puffin II and '05 Swift.


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 Post subject: Re: LH responsiveness
PostPosted: Mon Jan 26, 2015 2:26 pm 
Brotherhood of the Golden Paddle
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Joined: Thu Apr 14, 2005 4:47 pm
Posts: 1709
Location: Arlington, VA (i.e. Wash DC)
Just had a good talk with Mark-- I think it's the longest one in 13 years I've been doing business with him. He gave me lots of helpful info.

They had a computer crash a couple of weeks ago and just got their systems back up this morning.

_________________
Chris T.
~'91 Klepper A2 w/ BSD schooner rig.
'64 Klepper Passat/Tradewind and T12 restoration projects.
Non-folding: '84 Hobie 16; early '90s Old Town Canoe.
Previously owned '04 Pakboat Puffin II and '05 Swift.


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 Post subject: Re: LH responsiveness
PostPosted: Mon Jan 26, 2015 2:46 pm 
Brotherhood of the Golden Paddle

Joined: Sun Aug 16, 2009 10:05 pm
Posts: 1379
Location: South Salem, NY
Funny that you say that. I was going to comment earlier that quick connects with Mark tend to be difficult - although it has been done.

He is such a nice guy and wealth of information that I always end up talking with him for a long time. Because of that I often try not to get him on the phone because I know he has work to do. Ha.

d

_________________
Klepper Aerius II
Klepper T9
Long Haul MK1 Expedition 'light'
Klepper S4 sail rig
Kayaksailor 1.6 +genoa
BSD 36HP


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 Post subject: Re: LH responsiveness
PostPosted: Thu Jan 29, 2015 3:33 pm 
faltbootemeister

Joined: Sun Dec 16, 2012 8:48 pm
Posts: 248
Location: Wisconsin, USA
I second the responsiveness of Mark. He has always taken time to talk to me and answer any of my questions before and after I purchased my Mark 2. I had Mark custom build my boat just how I wanted it. He has responded to a few issues I had. The 2nd and last was a leaking sponson. Not only did he replace the leaking sponson but he sent a replacement for the other one too. Great boat and great people.

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Frank
Long Haul Stretch Mark 2
BSD 36 HP Sport & BSD 24 HP Sport
Advanced Elements Convertible
2015 Windrider 17 white w/white & black sails


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 Post subject: Re: LH responsiveness
PostPosted: Fri Jan 30, 2015 3:15 pm 
faltbootemeister
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Joined: Fri Nov 04, 2011 11:41 am
Posts: 221
I mentioned this several times on different forums. Long Haul has an excellent customer service and we had a positive experience with them ever since purchased our U-Boat. We can only hope that the quality of the product and their customer service remains the same.

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Seasick & Grumpy enjoying a Long Haul Mark II Commando with BSD 36' HP Sport sail

http://vimeo.com/channels/travelotherapy


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 Post subject: Re: LH responsiveness
PostPosted: Fri Jan 30, 2015 4:53 pm 
Brotherhood of the Golden Paddle
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Joined: Thu Apr 14, 2005 4:47 pm
Posts: 1709
Location: Arlington, VA (i.e. Wash DC)
It's kind of nice that this thread has turned into a love-in for Mark.

_________________
Chris T.
~'91 Klepper A2 w/ BSD schooner rig.
'64 Klepper Passat/Tradewind and T12 restoration projects.
Non-folding: '84 Hobie 16; early '90s Old Town Canoe.
Previously owned '04 Pakboat Puffin II and '05 Swift.


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 Post subject: Re: LH responsiveness
PostPosted: Fri Jan 30, 2015 6:06 pm 
faltbootemeister
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Joined: Fri Nov 04, 2011 11:41 am
Posts: 221
chrstjrn wrote:
It's kind of nice that this thread has turned into a love-in for Mark.


The man deserves it and that's that. It can't be avoided.

_________________
Seasick & Grumpy enjoying a Long Haul Mark II Commando with BSD 36' HP Sport sail

http://vimeo.com/channels/travelotherapy


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 Post subject: Re: LH responsiveness
PostPosted: Mon Feb 02, 2015 12:23 am 
Brotherhood of the Golden Paddle

Joined: Sun Aug 16, 2009 10:05 pm
Posts: 1379
Location: South Salem, NY
Nicely put, DN, I agree.

d

_________________
Klepper Aerius II
Klepper T9
Long Haul MK1 Expedition 'light'
Klepper S4 sail rig
Kayaksailor 1.6 +genoa
BSD 36HP


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 Post subject: Re: LH responsiveness
PostPosted: Sat Aug 22, 2015 9:28 pm 
recent arrival

Joined: Sat Aug 22, 2015 9:11 pm
Posts: 1
I am compelled to speak up regarding Mark and Long Haul's excellent responsiveness. Over the past two years Mark has worked with me to get back on the water with older Klepper frames after a 40 year hiatus. I am very grateful and having a tremendous time.

Alan Benjamin - from Chicago


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